$images\banner.gif$

History

"History" shows list of all the tickets that are cancelled or closed by any user or customer as shown below:

$images\history_tickets.gif$

Figure: History Tickets

1. My Tickets

2. Currently, this tab is selected that shows you list of all the tickets maintained in the history of Advanced CRM

3. SPAM Tickets

4. SPAM E-mails

5. Status Filter

5.1. Closed By Admin: It shows all the tickets that are closed by Admin user
5.2. Closed By Customer: It shows all the tickets that are closed by customer.

5.3. Cancelled: It shows you the list of tickets that are cancelled by any user
5.4. Show All History Tickets: It shows you all the tickets in the history list.