$images\banner.gif$

Live Chat Admin Window

Following figure illustrates the main conversation window for users and customers:

$images\live_chat_window.gif$

Figure: Live Chat Window

1. Customer (contact) Information

$images\customer_info.gif$

Figure: Customer Info

2. Select Smiley:

$images\select_smiley.gif$

Figure: Select Smiley

3. Canned Reply / URL

$images\select_reply.gif$

Figure: Canned Reply / URL

4. Send Message (currently, this tab is selected that allows users to send an instant message to customers)

5. Push URL
It allows you to push a URL at customer end as shown below:

$images\push_url.gif$

Figure: Push URL