Following are very important points to keep in mind, while configuring Ticketing:

1. There must be at least one department added in CRM system. 2. The department must be allowed/checked for Ticket. Click Here for help 3. The department must be configured properly. Click Here for help 4. At least one user must be attached to that department. Click Here for help 5. The user must have at least one email address. 6. In case of Services based Ticketing system, make sure that ticket service is in running condition.

These are the steps while getting started Advanced CRM Ticketing:

1. Select Ticketing scenario: Click Here for snapshot and help   a. Service Based [ Not available in Basic Version ]   In service based, CRM system automatically downloads the department email(s) and then process it immediately. You dont need to logon to CRM Web interface to process the mail. User of the CRM system can reply from their own email client e.g. Outlook Express etc. b. Web Based   In web based, You need to logon to CRM System. 2. Ticket Creation:   a. Through Website   Post Query, Contact us, Feedback etc. forms can be associated with ticketing system. b. On Advanced CRM system   A list of different forms like Callback, Post Query, Contact etc. is also available on CRM Login ( default ) screen.

Following are very useful articles ( with snapshots ) related to CRM Ticketing system:

1. Is there any user-department dependency to configure ticket ? 2. How to make attachment / De-Attachment of the user(s) with the different departments ? 3. How to change the Ticketing Scenario ? 4. From where a user can find his/her tickets ? 5. Can anyone search for a Ticket by providing Ticket # OR customer email OR subject OR Specific Time span etc. ? 6. How to view SPAM/History/Blocked tickets ?